Shipping

  • Do you ship to Canada, the UK, or Australia?

    We do offer shipping to Canada using UPS® Standard Shipping.  For more information on shipping to Canada, read this article: What are Canadian brokerage and government fees when my order is delivered? We do not offer shipping to other areas of the world. Please Note: Customers that attempt to s...
  • How can I track my order?

    From My Account: You can track your order by logging into your account, clicking on the order number and clicking on the tracking number. This will direct you to the Carriers delivery information for your package. From My Confirmation Email: After you have successfully placed your order on our...
  • Is the Promotional Shipping offer available to all shipping destinations?

    We are sorry but special promotional offers related to shipping are not extended to those with delivery addresses outside the mainland United States. Even though part of the US, promotional shipping offers do not include either Alaska and Hawaii as these areas are specialty delivery areas for USP...
  • My shipping address is wrong on my order, can you change it?

    If you have made an error on your order or need a product change, we are unable to make corrections or changes for you as our system is fully automated. When you hit the ‘Place Your Order’ button, your order is electronically processed and sent to one of our warehouse fulfillment centers. Most of...
  • What are Canadian brokerage and government fees when my order is delivered?

    This in IMPORTANT Info Regarding Orders Shipped from the US to Canada. There are Canadian government duties and taxes that apply to your order: Provincial Sales Taxes (PST) levied by the provinces and Goods & Services Tax (GST), a Value-Added Tax (VAT) levied by the Canadian federal governme...
  • When will I receive a tracking number for my order?

    Orders are packed and shipped on the same or next business day. Tracking numbers come directly from UPS OR USPS and are automatically uploaded to your account plus sent to you via email within 48 hours of pick up by shipper. IF your tracking number says 'NOT IN SYSTEM' that means even though your...