Although we can not guarantee it, orders usually ship within 24 to 48 hours on workdays. Our fulfillment warehouses are closed on Saturday and Sunday as UPS and USPS do not pick up on weekends for regular shipping. If you have a shipping question, please click the NEED HELP button on side tab or page bottom and leave one message. Someone will answer your request during the same or next business day. Leaving multiple messages will not improve response time.
Orders are shipped using UPS, UPS Surepost or USPS Priority Mail. We ship from warehouse facilities in multiple locations depending on your shipping address and product availability – meaning orders may be split, with portions arriving on different time tables and in more than one box. Most orders will arrive at your door normally within 2 to 5 business days from date shipped.
Shipping charges are based on the weight and destination of your order. Enter your order online and you will be presented with shipping options and charges. We do not ship nor does UPS deliver on weekends or holidays. Please do not include these days when estimating your expected delivery date. UPS does not deliver to P.O. boxes so you must either list a valid street address with your order. USPS does not ship liquids.
SUMMER HOT WEATHER NOTICE
UPS or USPS do not pay damage claims for items that are damaged by heat in transit. If you live in an area subject to high temperatures or if you are concerned about the heat should the shipper leave items outside, do not order chocolate type protein bars. We do not replace or credit for melted bars or items you feel have been damaged by heat. We strongly suggest you use a commercial delivery address for protein bars in summer so that UPS does not leave your package on your porch or in garage. We ask that you consider using a UPS delivery location that allows your driver to leave product inside rather than outside. IF your bars have been subject to heat and you believe they may have melted, it is best not to open box but instead place the box in your refrigerator for an hour or longer to firm up – they will not be as pretty, but the integrity of the product is not compromised.
WINTER COLD WEATHER NOTICE
UPS or USPS do not pay damage claims for items that are frozen in transit. If you live in an area subject to freezing temperatures, please give some consideration before ordering liquid products. We do not replace or credit for frozen products or glass broken due to freezing. We strongly suggest that you use a commercial address location for Achieve or Believe liquid protein orders in winter, so UPS does not leave on your porch or in garage. We pack liquid drinks using a box within a box and have few incidences with winter freezing but we ask that you assist us by providing a UPS delivery location that allows your driver to leave product inside rather than outside. Most damage occurs
after the package is delivered as many people are not at home. This is a customer responsibility as vendor and shipper we do not know where you live or your delivery location in order to judge Winter delivery for you. IF WATER WILL FREEZE IN YOUR DRIVEWAY, DO NOT ORDER LIQUID DRINKS OR DO SO WITH THE UNDERSTANDING THAT IT IS AT YOUR OWN RISK.
We do not request or require a signature for delivery; it is solely up to drivers discretion whether or not to leave the package without a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. UPS has no obligation to abide by instructions requested with order.
For destinations in Alaska and Hawaii, shipping charges are based on the dimensional weight of the package. We are sorry but promotional offers related to shipping do not include delivery to addresses in either Alaska and Hawaii.
2ND DAY AIR SHIPPING
We offer 2nd Day Air shipping. Please allow 1-3 business days for order processing. Packages arrive via UPS or FedEx in 2 business days after being shipped.
SHIPPING TO MILITARY LOCATIONS APO/FPO
We support our troops and do our best to ship APO/FPO addresses.
CANADIAN AND FOREIGN ORDERS
We are happy to be able to ship to Canada using UPS Standard shipping. There are Canadian government duties and taxes that may apply to your order: Provincial sales taxes (PST) levied by the provinces and Goods & Services Tax (GST), a value-added tax (VAT) levied by the federal government. Customs brokerage fees, taxes, or tariffs are NOT included in your shipping cost. These additional charges, if applicable, will be your responsibility upon delivery. These are your Canadian government fees that vary by Province – we are unable to provide more specific info for you.
Read more about shipping to Canada: What are Canadian brokerage and government fees when my order is delivered?
We are sorry but promotional offers related to shipping are not extended to delivery addresses in Canada.
INCORRECT ADDRESS OR RE-ROUTING REQUESTS
UPS charges a $20 fee for shipments that are either re-routed after leaving our warehouse because they have been incorrectly addressed. Shipping labels are generated directly from the shipping information that you have entered or that which has auto-populated from your computer. You are responsible for making sure you have entered a correct and deliverable address. If you provide an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, UPS fees for address correction may be added to your order. Please type carefully.
DAMAGES & SHORTAGES
Please report any damages or missing items to us within 24 hours of delivery in the CONTACT US section via Priority Support ticket for fastest resolution. In the case of damage, please contact UPS at 800-742-5877 to initiate claim – once you have contacted UPS, we will immediately replace damaged item(s). UPS retains the right to request visual inspection of the damaged merchandise and box.
While we realize it may be an inconvenience, if you discard damaged merchandise or packaging before receiving authorization from UPS, you will be waiving your right for replacement. Once approved we will either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. Please be aware that our process is automated and packages are weighed before being placed on truck – missing merchandise can be confirmed by real time package weight.
OUT OF STOCK
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product occasionally we may run out of certain products. Inventory availability is not guaranteed. All orders will ship complete, from our closest warehouse. Please keep in mind that that there will be times when manufacturers cannot meet current demand. In the case of an out of stock situation, you will be notified if the product is not able to be shipped from either of our warehouses. The product will be dropped from the order. Once we drop a product from an invoice, you will need to resubmit the product on a new order at another time.